Privacy Policy & Data Protection mixue888

Mixue888 ("we", "our platform") operates the mixue888.vin website along with all related digital services offered to users in Malaysia and other permitted regions. We recognise that privacy is a fundamental right of every individual and we are committed to protecting your personal information to the fullest extent possible.

This Privacy Policy ("Policy") applies to all personal information we collect from you through various channels, including the mixue888.vin website, our mobile app, email communications, customer support services, and any other digital platforms associated with mixue888.

This Policy should be read in conjunction with Terms and Conditions and Responsible Gaming Policy us, all of which together form the comprehensive user protection framework of mixue888.

Mixue888 collects various types of personal information for the purpose of delivering services that are safe, personalised and of the highest quality. The following are the categories of information we collect:

a) Registration & Identity Information

• Full name as stated in official documents
• Date of birth for age verification
• National identity card number (MyKad) or passport
• Email address and mobile phone number
• Current residential address
• Username and password (stored in hashed form)

b) Financial Information

• Bank account details for deposit and withdrawal purposes
• Records of all transactions including deposits, withdrawals and wagering
• Digital wallet (e-wallet) details where applicable
• Payment history and transaction receipts

c) Technical & Usage Information

• IP address and geographic location information
• Device type, version, and browser
• Operating system in use
• Login history and session activity
• Cookie data and similar tracking technologies
• Game history and wagering patterns

The personal information we collect is used solely for legitimate and stated purposes. mixue888 will not use your data for any other purpose without first obtaining your consent:

• Service Provision: Managing your account, processing deposits and withdrawals, and providing access to all games and platform features.
• Identity Verification (KYC): Verifying your identity and age to comply with legal requirements and prevent fraud.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, multi-account usage and any other illegal activities.
• Service Communications: Sending important notifications related to your account, transactions, promotions you have subscribed to and security updates.
• Product Improvement: Analysing usage patterns to improve the platform interface, service performance and overall user experience.
• Legal Compliance: Complying with statutory reporting requirements, court orders and directives from competent authorities.
• Customer Support: Resolving enquiries, complaints and technical issues you submit to our team.
• Responsible Gaming: Monitoring wagering patterns to identify users who may need assistance through the programme Responsible Gaming.

Mixue888 takes a highly cautious approach to sharing users' personal information. We does not sell your personal data to any party. Information sharing only occurs under limited circumstances as follows:

• Trusted Service Providers: Companies that help us operate the platform, including payment processors, game software providers, data hosting companies and technical support service providers — all bound by strict confidentiality agreements.
• Legal Requirements: When required by Malaysian law, court orders, authority investigations, or a competent regulatory body.
• Fraud Prevention: Sharing information with fraud prevention agencies or other platforms within a shared security network to protect the industry ecosystem from malicious actors.
• Business Transfers: In the event of a merger, acquisition or sale of mixue888 assets, user data may be transferred as part of that transaction — you will be notified in advance.

The security of your personal data is a core responsibility of mixue888. We continuously invest in the latest cybersecurity infrastructure to ensure your information remains protected from unauthorised access, modification, disclosure or destruction.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and mixue888 servers.
• Data encryption at rest for all sensitive information including passwords (using bcrypt) and financial details.
• Two-factor authentication (2FA) available and encouraged for all user accounts.
• Intrusion detection system that monitors network traffic in real time.
• Regular security audits by independent third-party experts.
• Strict internal access controls — only authorized personnel may access user data, and every access is logged.
• Automatic backup system to ensure your data is never lost due to technical failures.

While we implement the best available protections, no system in the world is 100% immune to cyber threats. You also play an important role in securing your account — use a strong password, do not share your login credentials, and enable 2FA on your mixue888 account.

Mixue888 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse platform performance. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with the platform through anonymised analytics — this data is used to improve the user experience.
• Functional Cookies: Saving your preferences such as display theme, language settings and favourite game configurations.
• Security Cookies: Helping detect suspicious activity, unauthorised login attempts and potential account security threats.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the full functionality of the mixue888 platform. Continued use of our platform is considered consent to cookie usage as described here.

As a mixue888 user in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia. mixue888 respects and facilitates the exercise of these rights:

Mixue888 retains your personal information only for as long as it is needed to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure to allow any disputes to be resolved.
• Financial Records: Transaction records are retained for a minimum of 7 years in compliance with Malaysia's taxation and anti-money laundering laws.
• Security Logs: Access and security log data is retained for 12 months for security incident investigation purposes.
• Support Communications: Conversation records with our customer support team are retained for 24 months for quality control and historical reference purposes.
• Marketing Data: If you withdraw your marketing consent, the relevant data will be deleted within 30 days.

When the retention period expires and no legal requirement mandates further storage, your personal data will be securely deleted or anonymized in accordance with mixue888's internal procedures.

Mixue888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or service improvements. All changes will take effect upon publication of the latest version on this platform.

• The "Last Updated" date at the top of this page will be updated whenever changes are made.
• For material and significant changes, we will send a notification to your registered email address at least 14 days before the changes take effect.
• Continued use of the mixue888 platform after changes take effect will be considered acceptance of the amended Privacy Policy.
• If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the procedure described in Section 7 above.

If you have any questions, concerns or complaints regarding this Privacy Policy or how mixue888 handles your personal information, please contact our Data Protection Officer through the following channels:

If you are dissatisfied with our response, you have the right to submit a complaint to the Department of Personal Data Protection under the Malaysian Ministry of Communications and Digital.